Remember the end of Men In Black, where the camera zooms infinitely out from Earth to rest focus on the universe being a few marbles tossed by aliens? This week reminded me how the brain can instantly re-mold itself through new perspectives.
Through our technology at MyValidas.com, we were able to quickly conduct a study across 7,250 mobile subscribers over the month of January. Just like when you step back from a close object, certain new perspectives are absolutely amazing.
Over 40% of summarized 'Peak Minutes' (meaning the amount of billable minutes used) are actually FREE mobile to mobile (same carrier) minutes.
5% had Federal Universal Service Charge (FUSC) errors
1% were mathematically incorrect.
Don't get me wrong, these are great communications companies: They get an A+ for coverage and their collective ideas to keep us connected are impressive, even genius. That's great. As Chris Rock once said "You can't brag about taking care of your kids" .... " You're SUPPOSED to take care of your kids!"
When I see data like this, it is evident that our providers are JUST providing service.
Information Symmetry is the most important aspect in rebuilding the American economy.
Embrace this aspect.
Sunday, February 8, 2009
Sunday, January 25, 2009
Cutting corners on the bumpy roads
All these headlines and noise: The economy is in the toilet.
I know, I get it.
But does the country? You know, you and me... the ultimate bureaucracy that truly makes the American wheel turn. There's only so much OH'Bama! can do, we all need to take part in making U.S. better.
It’s the simple things. It's getting to work early, appreciating your job, playing an active role in the world you live in. Do a good deed or three. Smile and evolve.
Smart operations for any successful company are symbiotic savings and clever ways to automate the arduous. Are our leaders grasping this concept? More importantly are we?
My area of expertise has always been in the world of wireless, that's my career. I've met wonderful people along the way and have been lucky enough to work with visionaries and pioneers of an efficient tomorrow. I know from personal experience that businesses and consumers have a hard time with their cellular bills. I'm not alone: J.D. Power and Associates reports that "More than four in 10 customers (42%) contact their provider with a billing-related service inquiry, with 55 percent of these contacts attributed to inaccurate charges." There are two fundamental problems with this:
1) why are millions of people scratching their heads every day over a cell phone bill?
And
2) Why do ANY customers have to spend time on the phone, relieving said itch? So here we are, all of us swimming in the information age. All the options for us to choose from, but with an element of confusion.
What has changed, what IS changing?
I look at GMAC, Chrysler and Ford. What are they doing to make their businesses run better? Should they have drowned in the quantum laws of capitalism to make room for more innovative-thinking companies? The Big 3 should be pounding down the doors of any consulting help they can find.
Or all of us for that matter: Instead of the Accounts Payable or IT Managers manually auditing their company's cell phone bills, why don't they use a wireless bill calculator? This miracle-wonder automates the method of finding errors and drafts an email to the carrier. Each company has multiple vendors and it is a travesty they are charged with the gargantuan task of symmetrically solving their cell bill statements.
In a nutshell my childhood passion was basic: cut corners and pave a convenient route for others to follow. My mother always pointed this out "Greg you spend so much time cutting corners that you could just do the existing way faster." So very true... but she also taught me that everything has a successful edge to it. As an adult, I adhere to the ideals of process-improvement to help customers cut corners.
Go on America. Find a way, cut your corner.
I know, I get it.
But does the country? You know, you and me... the ultimate bureaucracy that truly makes the American wheel turn. There's only so much OH'Bama! can do, we all need to take part in making U.S. better.
It’s the simple things. It's getting to work early, appreciating your job, playing an active role in the world you live in. Do a good deed or three. Smile and evolve.
Smart operations for any successful company are symbiotic savings and clever ways to automate the arduous. Are our leaders grasping this concept? More importantly are we?
My area of expertise has always been in the world of wireless, that's my career. I've met wonderful people along the way and have been lucky enough to work with visionaries and pioneers of an efficient tomorrow. I know from personal experience that businesses and consumers have a hard time with their cellular bills. I'm not alone: J.D. Power and Associates reports that "More than four in 10 customers (42%) contact their provider with a billing-related service inquiry, with 55 percent of these contacts attributed to inaccurate charges." There are two fundamental problems with this:
1) why are millions of people scratching their heads every day over a cell phone bill?
And
2) Why do ANY customers have to spend time on the phone, relieving said itch? So here we are, all of us swimming in the information age. All the options for us to choose from, but with an element of confusion.
What has changed, what IS changing?
I look at GMAC, Chrysler and Ford. What are they doing to make their businesses run better? Should they have drowned in the quantum laws of capitalism to make room for more innovative-thinking companies? The Big 3 should be pounding down the doors of any consulting help they can find.
Or all of us for that matter: Instead of the Accounts Payable or IT Managers manually auditing their company's cell phone bills, why don't they use a wireless bill calculator? This miracle-wonder automates the method of finding errors and drafts an email to the carrier. Each company has multiple vendors and it is a travesty they are charged with the gargantuan task of symmetrically solving their cell bill statements.
In a nutshell my childhood passion was basic: cut corners and pave a convenient route for others to follow. My mother always pointed this out "Greg you spend so much time cutting corners that you could just do the existing way faster." So very true... but she also taught me that everything has a successful edge to it. As an adult, I adhere to the ideals of process-improvement to help customers cut corners.
Go on America. Find a way, cut your corner.
Saturday, January 24, 2009
Wireless Bill Calculator
MyValidas.com is America’s first mobile bill calculator. We confront the issue of information asymmetry in the world of wireless billing.
Myvalidas.com allows all customers of Verizon Wireless, AT&T, T Mobile, Sprint/Nextel and US Cellular to upload their wireless bill and our site autonomously audits it within minutes. Our output is 250 points of summarized data that is otherwise scattered information throughout wireless bills. Basically we optimize price plans and features, automate an email to the carrier, give a cross carrier analysis and take all the question out of a mobile bill.
This kind of clarity is absolutely necessary: 80% of wireless customers are overpaying for their service. It is also why most American customers view mobile carriers as ‘used car salesmen’.
Myvalidas.com allows all customers of Verizon Wireless, AT&T, T Mobile, Sprint/Nextel and US Cellular to upload their wireless bill and our site autonomously audits it within minutes. Our output is 250 points of summarized data that is otherwise scattered information throughout wireless bills. Basically we optimize price plans and features, automate an email to the carrier, give a cross carrier analysis and take all the question out of a mobile bill.
This kind of clarity is absolutely necessary: 80% of wireless customers are overpaying for their service. It is also why most American customers view mobile carriers as ‘used car salesmen’.
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